[Help] Taiwan- Getting a prepaid sim card in Taoyuan Airport (Update: 2019 Oct)

Getting connected to a country in modern society is an essential part of our travelling now. And once you have touched down at the Taoyuan International airport, what are the telecommunication service provider that we can choose from, their plans or operating hours.

This serves as a guide for travellers planning to get a prepaid card in Taiwan.

Location of Prepaid sim card Sales counters:

**Highlight in red **

Terminal 1, 1st floor

Follow the signboard that shows “Telecommunication service”:

(Source: Taoyuan Airport Map ZH)

Terminal 2, north side of the 1st-floor Arrival Passenger Reception Area.

Follow the Telecommunication service sign:

The whole stretch of Telecommunication service provider can be found here:

To apply?

**Applicable to all telecommunication service provider**

-Original copy of your passport and secondary form of ID

-A secondary ID may be one of the following: Entry Permit issued by Taiwan National Immigration Agency, Visa, Tourist Visa, AR, or International Student Card. If none of the above is available, the subscriber may use his/her official Photo ID (such as Social Security Card, Identity Card, or Driver’s License).

-Aged 20 and over. For those who are under 20, please visit their service centre with your legal representative (parent or custodian), presenting both parties’. Primary and Secondary ID for the application.

To note for online purchase:

  • Different collection counter will have a different method of collection, kindly visit the official website for more information.
  • Passport name and voucher must be the same.
  • Other requirements are the same as all other official telecommunication service provider in Taiwan. (Shown above)

FarEasTone

   

Cost + Data plan:

**For unlimited data usage **

Operating Hours:

Terminal 1

Monday to Sunday

08:00~24:00 (Daily)

Terminal 2

Monday to Sunday

08:00~22:00 (Daily)

Another option 

For purchase at the online platform and collection at Taiwan Taoyuan Airport, the sim card cost much cheaper than the official sales counter.

1) Klook- 4G SIM Card (TPE Airport Pick Up)

Collection Information:

Taoyuan International Airport (TPE) Terminal 1

Location: Counter 1 – Unite Traveler, 1F Arrival Hall, TPE Terminal 1

Opening hours:

05:30~25:00 (Daily)

Source: Klook Website

Taoyuan International Airport (TPE) Terminal 2

Location: Counter 1 – Unite Traveler, 1F Arrival Hall, TPE Terminal 2

Opening hours:

05:30~25:00 (Daily)

SIM Activation:

  • The SIM card will be activated automatically after you insert it into your device

2 cents opinion:

Connection and speed of FarEasTone were good in Taipei city and all. And it is the cheapest option among the other telecommunication service there, for its 7 days plan.

However, when we went to Taichung I couldn’t connect to the internet, as the place we stayed was covered by Chunghwa mobile. In the end, I have to use my travel partner mobile as a hotspot or to walk out of the lodge to use the internet, which was too ridiculous.


Chunghwa

Cost + Data plan:

**For unlimited data usage **

Operating Hours:

Taoyuan International Airport – Terminal 1

08:00~24:00 (Daily)

Taoyuan International Airport – Terminal 2

08:00~22:00 (Daily)

Another option 

For purchase at the online platform and collection at Taiwan Taoyuan Airport, the sim card cost much cheaper than the official sales counter.

1) Klook- 4G SIM Card (TW Airport Pick Up)

**Collection counter for KKDAY and KLOOK are the same. Kindly note that you can pick up your SIM card from any counters below by showing the voucher.**

Collection Information:

Taoyuan International Airport – Terminal 1

Counter 1

Chunghwa Telecom Counter, 1F Arrival Hall, next to Taiwan Bank

Opening hours:

08:00~ 23:59 (Daily)

Counter 2

Chunghwa Telecom Counter, 1F Arrival Hall, next to Post Office

Opening hours:

08:00~22:00 (Daily)

Taoyuan International Airport – Terminal 2

Address: Chunghwa Telecom Counter, 1F Arrival Hall

Opening hours:

07:00~22:00 (Daily)

Sim Card Activation:

  • Someone will be there to assist you to activate the SIM card upon your collection at the airport.
  • The date of effectivity will start from the day you activate the card
  • If the internet connection is still unavailable once you activate the card, please set your APN to “internet”

2) KKday-Taiwan Unlimited 4G SIM Card

Collection Information:

Taoyuan International Airport (TPE) Terminal 1

Location 1: Chunghwa Telecom Counter, 1F Arrival Hall, next to Taiwan Bank

or

Location 2: Chunghwa Telecom Counter, 1F Arrival Hall, next to Post Office

Opening hours:

Location 1: 07:00 ~ 23:59 (Daily)

Location 2: 07:00 ~22:00 (Daily)

Source: KKDAY Website

Taoyuan International Airport (TPE) Terminal 2

Location: Chunghwa Telecom Counter, 1F Arrival Hall

Opening hours:

07:00~22:00 (Daily)

Redeem Your Voucher:

  • Proceed to the Unite Traveler counter and present your KKday voucher to receive your card. You may load the card yourself or ask the counter for assistance.
  •  Once activated, the SIM card is to be used within the specified dates, and cannot be recharged or used again

2 cents opinion:

The queue at the airport can be quite long. There are a total of 3 counter available in Terminal 1 and 2 counter in Terminal 2, try to get to the one that has a shorter line.

If you are to planning to go out of the city area Chunghwa mobile is a good choice, as it is widely used in Taiwan.


Taiwan Mobile

Cost + Plan:

**For unlimited data usage **

Operating Hours:

1) Klook- 4G Taiwan Mobile SIM Card (TW Airport Pick Up)

**Collection counter for KKDAY and KLOOK are the same. Kindly note that you can pick up your SIM card from any counters below by showing the voucher**

Collection Information:

Taoyuan International Airport – Terminal 1

Counter 2,1F Arrival Hall ( Counter ⓶ WI-FI分享器(WI-FI Router Rental)/ 上網SIM卡(Prepaid SIM Card) / 悠遊卡(Easy Card)

Taoyuan International Airport – Terminal 2

Address: 1F Arrival Hall Counter 4

(Counter ⓸ WI-FI分享器(WI-FI Router Rental)/ 上網SIM卡(Prepaid SIM Card) / 悠遊卡(Easy Card)

Opening hours:

07:00 ~ 24:00 (Daily)

2) KKday-Taiwan Mobile 4G SIM Card

Collection Information:

Taoyuan International Airport (TPE) Terminal 1

Location: ⓶ Wi-Fi Router Rental / Prepaid SIM Card / Easy Card counter

Opening hours:

07:00~24:00 (Daily)

**Taoyuan International Airport official website (Traditional Chinese only) shows that sales counter is not 24 hours**

Source: KKDAY Website

Taoyuan International Airport (TPE) Terminal 2

Location: ⓸ Wi-Fi Router Rental / Prepaid SIM Card / Easy Card counter

Opening hours:

07:00~24:00 (Daily)

**Taoyuan International Airport official website (Traditional Chinese only) shows that sales counter is not 24 hours**

Source: KKDAY Website

2 cents opinion:

The connection is the second-best in Taiwan, and it doesn’t really matter if you get this or Chunghwa as their price rate are the same. See which queue is shorter and get your sim card.


T-Star

The counter that you can get the T- Star prepaid sim card is now easier to find it is at Level one upon arrival. It is at a different area from the rest of the telecommunication service counter. Once exit from the arrival hall turn to your right where you will see the bus to city sign. 

To note:

At terminal 2, this is not the direct T- star counter but the 3rd party seller, under easiwifi (Traditional Chinese).

If you are interested in getting the T-Star prepaid sim card, kindly visit their official website for more information.

Cost + Plan:

T-star 4G3G
Plan3 Day5 Days7 Days10 Days30Days5 Days30 Days
Includes voice call
and SMS Credit (NTD)
$100$50$120$100$300$300$500
Cost (NTD)$250
$250
$450$450
$950
$450
$750

**For unlimited data usage **

Taoyuan International Airport (TPE) Terminal 1

Location:  Counter 6 Wi-Fi Router Rental / Prepaid SIM Card / Easy Card counter

Opening hours:

06:00~24:00 (Daily)

Source: Taoyuan International Airport Official website

Taoyuan International Airport (TPE) Terminal 1

Location:  Counter 1 Wi-Fi Router Rental / Prepaid SIM Card / Easy Card counter

Opening hours:

07:00~24:00 (Daily)

Suggestion:

It doesn’t really matter which service provider you choose if you were in Taipei, queue at the shortest line will do. However, if you are planning to go out of Taipei or other urban cities I would suggest you get the Chunghwa prepaid sim card as it is more well covered in Taiwan.

Tips:

Get your prepaid sim card at the airport as it is cheaper and have more plan than the stores outside. If your flight reached later than the operating hours,  you will have to get it at the store in the city area, otherwise, visit the convenience store located in the airport.

Here are the Store locations:

Taiwan Mobile

ChungHwa Mobile

Far EasTone

T-star

This Post Has 17 Comments

  1. hi, i will arrive in taoyuan airport around 130AM. where else can i buy prepaid sim card as all counters is close by that time?

    1. hello Jepay,

      Thank you for your message.
      You can visit the 7-11 store at Taoyuan Airport Terminal 2, B2, which is operating 24 hours. To purchase the ibon prepaid sim card.
      You can visit their website to know more: http://www.7-11.com.tw/ibonmobile/english1_1.html

      Otherwise, you will have to go down to the respective telecommunication service provider store in the city.

      Hope this answer your question.

      1. thank you for the prompt response.

        1. I’ll be arriving at terminal 1. is there a 711 there?

          1. Hello Vida,

            Thank you for your message.

            Unfortunately, there is no 7-11 store in Terminal 1.

            Hope this information helps you.

  2. I will fly in from USA to terminal2, do I have to reserve the SIM card in advance, or I can just go to the telecom service?

    1. Hello, van.

      Thank you for your message.

      I would advice that if you are reaching late at night around 8-9pm, it would be better to purchase the prepaid SIM card online and collect it at the airport.

      Otherwise, you can go to any one of the telecommunication counter to purchase the SIM card.

      Hope this answer your question.

  3. Chungwha also sells a prepaid SIM called “WeChat GO” at the airport. It costs 250 NTD and includes 1,205 GB (205 MB is a bonus) of 4G Internet and 100 NTD airtime. You may top up at a later time. However, the card is valid for 16 days only. It cannot be prolonged!
    Travellers need to show one form of ID, a passport for example. It worked like a charm for me.

  4. Hi, I’m traveling alone (no parents or guardian or anyone picking me up) but I’m just shy of 20, will I still be able to get a card?

    1. Hello Brian,

      Thank you for your message.

      Getting a prepaid simcard in Taiwan might be difficult for you to get due to their NCC law.
      However, you can consider getting the pocket wifi instead.
      Are you Singaporean? Maybe you can consider purchasing the StarHub prepaid simcard.

      Hope this helps.

  5. hi, im traveling this coming december 11,
    my arrival is 01:10 am at taoyuan airport terminal 1
    is there any open store or outlet selling sim card?

    1. Dear Jeff,

      Thank you for your message.
      I have check again whether if there are any counters that are open after midnight selling prepaid sim card at Taoyuan Airport Terminal 1, I am glad to inform you that there is a 24 hour counter available.
      An update has been made in this page, for your convenience, the 2 telecommunication service provider is Far EasTone Telecom and Far EasTone Telecom, collection counter will be at Unite Traveler counter.

      Hope this helps.

  6. Hi

    i would like to know if i reserve with klook, what is the opening hours for Chunghwa Telecom. i am reaching there 05.30 taoyuan airport terminal 1. I saw it says 08:00 to 24:00. I don’t get it what is 24:00 means.

    Please enlighten me.

    Thanks

    1. Hello renjie,

      Thank you for your message.

      If you are getting from klook the opening hour is 08:00am to 12:00am.
      24:00 also mean midnight 12:00am.
      You will not be able to get the prepaid sim card at klook counter you might want to buy the sim card from different telecom service provider.

      Hope this answer your question.

  7. Hi
    If i pre order the sim card thru look, do I still need to have 2 id for verification?

    I don’t have a driving license. But i dont wish to bring my Nric for fear of losing it overseas.
    Can i bring a photocopy of my nric instead?

    1. Hi, Vincent.

      Thank you for your message.

      Yes, it is applicable for all telecommunication service operator even the 3rd party re-seller.
      Yes, it is okay to just bring your photocopy NRIC with you.

      Hope this answer your question.

  8. Thank you

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